Frequently Asked Questions
Everything you need to know about shopping with Dick's Edinburgh.
Where is Dick's Edinburgh located?
We are located at 3 North West Circus Place, Edinburgh, EH3 6ST, in the heart of Stockbridge.
What is your shipping policy for domestic and international orders?
We offer worldwide shipping. UK orders are typically dispatched within 24 hours via tracked courier, while international delivery times vary by destination and customs processing.
Can I return an item if it doesn't fit?
Yes, we accept returns on unworn items with original tags within 14 days of receipt. Please note that certain items, such as grooming products or pierced jewelry, are non-returnable for hygiene reasons.
How do you select the brands you carry?
We focus on quality, durability, and timeless design. Many of our brands are small-scale manufacturers with a strong emphasis on traditional craftsmanship and ethical production.
Do you offer 'Click and Collect' services?
Yes, you can select 'Pick up' at checkout to collect your order from our Edinburgh store at no additional cost.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.