Returns & Exchanges

At Dick's Edinburgh, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your items within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Notify Us

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Ensure items are in their original, unworn condition with all tags attached, and include the original packing slip inside the box.

• 3.
  Ship the Item

  Send your return using a tracked and insured shipping service to our North West Circus Place boutique in Edinburgh.

• 4.
  Processing and Refund

  Once received and inspected, we will process your refund to the original payment method or arrange for your exchange shipment within 5 business days.